Patient Care Coordinator at Pinehurst Surgical Clinic PA

Southern Pines, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Patient Education, Provider Communication, Clinical Documentation Support, Procedural Coordination, Patient Service, Clinical Processes, Answering Calls, Message Routing, Patient Registration, Insurance Verification, Referral Processing, Payment Collection, HIPAA Compliance, Communication, Organization

Industry

Hospitals and Health Care

Description

Description The Patient Care Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Patient Care Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices. Responsibilities Promptly answer calls using approved scripting and aid patients. Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools. Return all phone calls within one business day; ensure urgent calls are addressed immediately. Provide accurate messages to staff and task physicians with referring provider requests. Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy. Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling. Schedule appointments and provide patients with directions and pre-appointment instructions. Collect payments due at time of service. Open or closing duties depending on schedule. Characteristics Professional and courteous with patients, staff, and referring providers. Team-oriented and able to communicate effectively with clinical and clerical staff. Patient, calm, and composed under pressure. Reliable, punctual, and able to manage multiple priorities. Maintains confidentiality and adheres to HIPAA regulations. Positive attitude, proactive, and committed to excellent customer service. Requirements High school diploma or equivalent; associate degree or higher preferred. Experience in a medical office, patient registration, or referral coordination preferred. Knowledge of insurance processes, including verification and authorization requirements. Familiarity with EMR systems, patient portals, and office communication tools. Strong telephone, written, and verbal communication skills. Detail-oriented with strong organizational and multi-tasking abilities.

Responsibilities

The Patient Care Coordinator facilitates patient flow through the care continuum by managing scheduling, patient education, provider communication, and clinical documentation support. This role ensures optimized patient outcomes and operational excellence by delivering exceptional patient service and maintaining compliant clinical processes.