POSITION OVERVIEW:

As a Patient Care Coordinator, they ensure that every patient’s journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education.

REQUIREMENTS AND QUALIFICATIONS:

• Experience:
• Minimum of 2 years of recent experience in a medical practice, or a comparable combination of education and training.
• Certification:
• Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration.

SKILLS AND ABILITIES:

• Passion for Customer Service:
• Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction.
• Effective Communication:
• Communicate with clarity and empathy, building rapport with both patients and colleagues, ensuring all interactions are professional and supportive.
• Organizational Skills:
• Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks, particularly in scheduling and documentation.
• Great Attitude:
• Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism.
• Self-Starter Mentality:
• Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision.
• Openness and Assertiveness:
• Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement.

• Patient Journey Support:
• Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way.
• Ensure patients feel comfortable and informed throughout their care journey, addressing any concerns promptly and empathetically.
• Clinical Day Organization:
• Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery.
• Coordinate with medical staff to optimize schedules, ensuring smooth operations and minimal patient wait times.
• Scheduling Mastery:
• Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision.
• Handle rescheduling requests and follow-up appointments with accuracy, maintaining an organized and efficient schedule.
• Patient Registration and Documentation:
• Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate.
• Manage data entry and paperwork processing with meticulous attention to detail, ensuring patient records are up-to-date and compliant with regulatory standards.