Job Description

Roles & Responsibilities

• Manage all patient communication (calls, WhatsApp, social media) with quick and clear responses
• Schedule, confirm, and track appointments with accurate notes
• Send timely reminders and follow-ups
• Handle missed appointments and rescheduling efficiently
• Coordinate aligner arrivals and patient bookings
• Monitor insurance requests and complete them without delay
• Maintain clear, updated patient records
• Support reception when required and assist overall clinic flow

Desired Candidate Profile

• Experience in scheduling and call handling
• Clear, calm, and professional communication
• Strong organisation and attention to detail
• Basic medical terminology knowledge
• Ability to manage multiple tasks in a fast-paced setting
• A practical, solution-focused approach
• Experienced in Healthcare or dental setting is an advantage
• Immediate joiners are preferred.