Patient Care Coordinator at Resolve Sleep Health

Vaughan, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

25.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Coordination, Appointment Scheduling, Referral Management, Administrative Support, Patient Education, Insurance Claims Handling, Billing, Sales Support, EMR Systems, Documentation, Teamwork, Detail-Oriented, Solutions-Focused, Digital Tools Proficiency

Industry

Hospitals and Health Care

Description

📍 Location: Richmond Hill, ON | In-Clinic Role At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a part-time Patient Care Coordinator to join our team in Richmond Hall, Ontario. In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. What you’ll be doing: * Welcoming patients and helping them navigate their care journey with friendly, high quality service standards * Coordinating appointments, managing referrals, and providing administrative support * Educating patients on sleep therapy assessments, support and equipment * Handling insurance claims, payments, and billing * Supporting sales of therapy products and resupply * Contributing to a clean, organized, and well-functioning clinic environment * Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner who thrives in a busy clinic * A team-first mindset and a solutions-focused approach * Previous experience in healthcare, administration, or customer service * Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided) * Bonus points for additional languages Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Health & Dental Benefits * Employee Family Assistance Program * Wellness + vacation hours * Employee discounts on products/services * Professional development & license fee reimbursement * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com [https://www.resolvesleep.com/] We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Artificial Intelligence (AI) Disclosure: Candidates have the option to participate in Profile Relevancy through ADP which utilizes matching tools to compare candidate experience with our job posting. 

Responsibilities

This front-line role involves being the first point of contact for patients, ensuring a positive experience by welcoming them and guiding them through their care journey. Responsibilities include coordinating appointments, managing referrals, providing administrative support, educating patients on sleep therapy, handling billing, and supporting product sales.