Patient Care Coordinator at Resolve Sleep Health

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

45000.0

Posted On

30 Sep, 26

Experience

17 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Healthcare & Life Sciences

Description

Full job description

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

Location: Whitecourt, Alberta, Canada

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to support our Whitecourt office.

The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers—setting the tone for a positive, supportive experience from start to finish.

What you’ll be doing:

Help customers navigate their care journey with friendly, high-quality service standards
Respond to customer service inquiries via email and phone
Provide timely and professional support regarding orders, shipping, returns, product information and account issues
Assist with inventory tracking and order management
Handle customer complaints and escalate issues when necessary
Maintain accurate records of customer interactions and transactions

What you bring:

A passion for people and exceptional customer service skills
Detail-oriented and a quick learner
A patient-first mindset and solutions-focused approach
Previous experience in customer service, healthcare and/or retail
Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Proactive, resourceful, and able to work both independently and collaboratively

Responsibilities