POSITION SUMMARY:

We are seeking a dedicated and organized Patient Care Coordinator to join our dental team. This essential front-office role ensures a smooth and welcoming experience for our patients from the moment they enter our office. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

QUALIFICATIONS:

• Prior experience in a dental office or medical front-desk setting preferred.
• Knowledge of dental insurance billing and coding is a strong plus.
• Proficient in dental practice management software, Dentrix.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Friendly, compassionate, and patient-centered demeanor.

KEY RESPONSIBILITIES:DAILY OFFICE OPERATIONS:

• Open and prepare the office for the day, ensuring all front-desk systems and materials are ready.
• Close the office at the end of the day following office protocols.
• Check voicemail and respond or route messages appropriately.
• Answer incoming phone calls and emails promptly and professionally.
• Greet and check-in patients, ensuring accurate and up-to-date information is collected.
• Schedule, confirm, reschedule, and cancel patient appointments as needed.
• Manage appointment reminders and follow-up communication.

INSURANCE & FINANCIAL RESPONSIBILITIES:

• Submit accurate and timely insurance claims.
• Send predetermination requests and follow up on pending approvals.
• Collect and post payments, including co-pays, deductibles, and outstanding balances.
• Assist patients with insurance and billing questions.
• Reconcile daily collections and financial transactions.