About the job

About us:

Southwood Dental Studio is a welcoming, patient-focused practice in London dedicated to providing exceptional dental care in a comfortable environment. Our collaborative team values teamwork, growth, and creating positive experiences for both our patients and each other.

Schedule: Full-Time

Monday: 9:00am - 7:00pm

Tuesday: 9:00am - 7:00pm

Wednesday: 9:00am - 7:00pm

Thursday: 9:00am - 5:00pm

Friday: 8:00am - 4:00pm

Select Saturday: 8:00am - 4:00pm

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
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Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills
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About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software
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