Patient Care Coordinator at Specialty1 Partners

Chelmsford, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

26.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care Coordination, Communication Skills, Clerical Management, Insurance Knowledge, Scheduling, Documentation Accuracy, Problem Solving, Team Collaboration, Customer Service, Time Management, EMR Documentation, Call Management, Financial Protocols, Organizational Skills, Adaptability, Attention to Detail

Industry

Hospitals and Health Care

Description

Our Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Assoc dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcome patients, complete check in and check out, and keep wait times low Review required forms, referrals, imaging, and insurance details before each visit Manage high call volume with steady follow through and clear documentation Schedule and confirm appointments with strong attention to accuracy Process payments and follow standard financial protocols Maintain high accuracy in EMR documentation, including same day entry of all patient communications Support prior authorizations by gathering records, images, and notes Communicate appointment changes and patient needs to practitioners in real time Monitor daily schedules and identify gaps or conflicts before they affect patient flow Maintain front office readiness by restocking materials and keeping work areas organized Additional Qualifications Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: 3-5 years experience in a dental office. Friendly, steady communicator who works well in a busy environment Comfortable learning insurance requirements and using that information to support accurate scheduling Able to manage competing priorities with calm judgment Strong written communication skills for patient messages and referral correspondence Reliable attendance and punctuality since the role supports daily scheduling needs Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion Familiarity with DSN Cloud Practice Management is a plus Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range $20—$26 USD Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

Responsibilities

The Patient Care Coordinator is responsible for welcoming patients, managing check-in and check-out processes, and ensuring accurate documentation. They also support the clinical team and maintain efficient patient flow in the office.