Patient Care Coordinator at Stanford Health Care Tri-Valley

Livermore, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

34.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Epic EMR, Medical Terminology, Patient Registration, Referral Management, Customer Relations, Medical Billing, Communication Skills, Organization Skills, Agility Software, Insurance Authorization

Industry

Hospitals and Health Care

Description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Rotating - 08 Hour (United States of America) This is a Stanford Health Care Tri-Valley job. A Brief Overview The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, and Agility updating patient ques. Locations Stanford Health Care Tri-Valley What you will do Greets patients and manages phone calls Provides information on various department clinical programs to patients during patient scheduling/intake call Schedules new and returning patient appointments Creates patient education packets for various clinical programs and outpatients Manages referral que and generates referrals when appropriate, obtains authorization from insurance and refers patient to the appropriate physician and diagnostic service Sends communication and referrals to referring physician offices when appropriate Scans patient related documents for various clinical programs Requests relevant laboratory data, and diagnostic imaging reports in preparation for patient visits Builds customer relations through positive interaction with patients and other hospital departments and clients Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements, checks patients in and out through Agility Responsible for obtaining insurance and/or employer authorization as applicable. Responsible for time of services payments to patients as applicable. Responsible for subpoena and medical record requests, locating medical reports in various systems. Ensures the daily review of email system for department communications. Participates in department in-service programs. Performs education modules monthly and HealthStream education when due. Assists with inventory and replacement of supplies by ordering or notifying supervisor. Attends huddles and mandatory in-service meetings. Accepts assignment of other duties as needed, receives training and/or orientation. Set up corporate client protocols Call and fax work status reports to employers and insurance. Effective communication with employers and to ensure claim is filed Work with adjusters to get MD orders authorized and sent Dailey credit card check deposit Maintains work status line Assists employee health Responsible for scheduling pre-ops Responsible for obtaining MD notes form other physician offices Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare – Tri-Valley’s patient-experience and represents a framework for patient-centered interactions. Occupational Health Requirements: Completes Preceptor training mentor new staff Drug screen collector certification Fit testing certification Advanced EMR knowledge, understands referral desk and can work that area, OHS Billing, able to schedule special services, Daily deposits Takes on 1 extra project a year Able to work EH desk Education Qualifications Associate's Degree Preferred Experience Qualifications 2+ years to 3 years medical office experience Required Required Knowledge, Skills and Abilities Excellent communication skills. Excellent phone and computer skills. Working knowledge of medical terminology. Working knowledge of insurance terminology. Strong organization skills and attention to detail. These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $25.76 - $34.00 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. Few great things are ever truly done alone. Performing at the highest level and achieving your best requires support and a team of dedicated people focused on doing amazing things every day. If that sounds like the environment you’ve been looking for, then we’ve got a place for you. Stanford Health Care - Tri-Valley is seeking outstanding allied health, business, and nursing professionals to join our world-class team. Supported by a devoted staff and a progressive culture, we offer the freedom, opportunity, and respect your talent deserves. Not every job offers this; but here, we don’t know how to work any other way. We invite you to join our team! If you are currently employed at Stanford Health Care - Tri-Valley, please click here to apply for transfer and promotion opportunities.

Responsibilities

The Patient Care Coordinator manages patient scheduling, registration, and insurance verification using Epic and Agility systems. They are also responsible for handling referrals, medical record requests, and maintaining positive customer relations with patients and providers.