Patient Care Coordinator Supervisor at Wellbe Senior Medical

Genoa Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Leadership, Performance Management, Coaching, Mentoring, EMR Proficiency, Google Workspace, MS Office, HIPAA Compliance, Quality Assurance, Change Management, Care Coordination, Conflict Resolution

Industry

Medical Practices

Description

Job Summary WELLBE INTRODUCTION The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum. GENERAL SUMMARY The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists. Job Description SKILLS & COMPETENCIES Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture. Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development Put in place new ideas and best business practices and drive these initiatives forward Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner. Review, respond and help resolve complex issues and questions related to the position and team Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements. Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information Develop, implement and maintain materials and programs ensuring production and quality standards are met Great communication skills and strong Team Player Effectively work and communicate within and cross departmentally Ability to perform the task of an Care Transition Coordinators as needed Ride Alongs with Field Based Care Transition Coordinators Other tasks needed to accomplish team’s objectives/goals Job Requirements QUALIFICATIONS Educational Requirements: HS Diploma or equivalent Preferred 2-year degree or equivalent college credit Required Skills and Abilities: 3+ years of Supervisory/Leadership Skills Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred) Preferred experience in health care field Competency in Google Workspace, MS Office software suite Preferred experience with HIPPA compliance rules PERFORMANCE INDICATORS Ensure team is hitting all key metrics such as: total calls made, scheduled appointments, Hedis Measures Travel requirements: Travel may be required up to 25% locally or nationally Work Conditions: Standard office work conditions of sitting at desk and using electronic devices for long periods of time Office temperatures may vary Sponsorship Statement WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Pay Transparency Statement Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws. Safety-Sensitive Statement This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana—including medical or recreational use—is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations. Drug Screening Requirement As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties. Background Check Statement Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. Equal Employment Opportunity (EEO) Statement WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Americans with Disabilities Act WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com At-Will Employment Statement Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract. Disclaimer This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

Responsibilities

The Supervisor of Care Team Coordinators is responsible for coaching, mentoring, and managing the performance of a team of Care Team Coordinators. They ensure operational efficiency, handle complex member complaints, and drive the implementation of best business practices.