Patient Care Coordinator at UnitedHealth Group Canada

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

31.63

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare Experience, MS Office, Organizational Skills, Time Management, Multi-tasking, Communication Skills, Problem Solving, Teamwork, Patient Care, Insurance Verification, Appointment Scheduling, Medical Records Management, Cash Handling, Wait Time Management, Service Issue Resolution

Industry

Hospitals and Health Care

Description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. Hours: This position is full-time (40 hours/week). Monday through Friday from 8:00am to 5:00pm. The supervisor will determine the schedule. May be asked to float to other practices as needed. Location: 8526 Dell Webb Blvd., Las Vegas, NV 89134, and 25%25 travel to other Las Vegas locations Primary Responsibilities: Provide exceptional service to all customers Greets patients as they arrive and manages wait time Complete check-in tasks to include insurance verification and copy required documents Collects co-payments, co-insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Processes walk-in patients and visitors Schedules appointments as necessary, verifying correct visit type and primary care provider Manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted Work with back-office staff to ensure smooth patient flow Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas Establish and maintain effective working relationships with patients, employees, and the public Performs all other related duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service or healthcare experience Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.) Preferred Qualifications: Bilingual in Spanish/English Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

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Responsibilities

The Patient Care Coordinator is responsible for managing clinic office functions to support patient care, including registration, insurance verification, and appointment scheduling. They also handle patient interactions, manage medical records, and ensure a clean and efficient waiting area.