Patient Care Customer Service (WFH) at Rotech Healthcare Inc

Murray, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data entry, Patient coordination, Medical terminology, Microsoft Outlook, Microsoft Word, Microsoft Excel, Customer service, Administrative record management, Medical billing, Time management, Multi-tasking, English communication, Problem solving, Confidentiality, Online research, Telephone etiquette

Industry

Hospitals and Health Care

Description

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Patient Care Coordinator for our VA Murray Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner. Pay starting at $17.75 plus a Quarterly Bonus opportunity Mon - Fri 8 hour scheduled shift within 7am - 7pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling Obtains medically necessary documentation Processes patient orders through Online Pharmacy system Resolves tracking issues and reschedules shipping orders for patients Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure Verifies orders are complete Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Background in the medical field with experience in administrative record management, preferred Experience working with medical equipment, preferred Familiarity with medical billing processes and reimbursement procedures, preferred Knowledge of medical terminology, preferred Minimum of one year of related work experience, preferred Skills and Competencies Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual Ability to perform basic mathematical calculations accurately Capable of working independently as well as collaboratively within a team Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information Self-motivated, organized, and able to manage time and solve problems using deductive reasoning Strong attention to detail with the ability to multi-task effectively Strong English communication skills, both written and verbal Machines, Equipment and Technical Abilities Ability to navigate the internet and conduct online research Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets Proficiency with email communication platforms Working knowledge of Microsoft Outlook, Word, and Excel Physical Demands Ability to lift and carry office equipment when needed Ability to read small print on screens and documents, requiring close vision Ability to sit, stand, walk, talk, and listen for extended periods Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Responsibilities

The Patient Care Coordinator is responsible for contacting patients regarding equipment delivery, taking orders, and verifying patient information. They must accurately transcribe patient profiles and process orders through the Online Pharmacy system while resolving shipping issues.