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Patient Care Liaison (PRN) at Tennessee Orthopaedic Alliance
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Appointment Scheduling, Communication, Call Triage, Practice Management, Mail Coordination, Fax Sorting

Industry

Medical Practices

Description
Description General Summary: A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant. Essential Job Responsibilities: Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting. Triages calls to appropriate areas. Schedules appointments by phone or other outside services. Ensures that updates (e.g., cancellations or additions) are input daily into practice management system. Communicates, as needed, any patient concerns/issues with Clinic Director. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Works with Physician Coordinator for any questions regarding difficult scheduling requests. Mail coordination both incoming and outgoing. Sorting of incoming, electronic faxes. Other duties as assigned. Requirements Education: High school diploma. Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
Responsibilities
The Patient Care Liaison is responsible for scheduling appointments for patients and ensuring effective communication regarding patient concerns. This role involves answering calls, triaging inquiries, and maintaining the practice management system.