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Patient Care Liaison at Tennessee Orthopaedic Alliance
Knoxville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Appointment Scheduling, Communication, Call Triage, Practice Management Systems, Mail Coordination, Fax Sorting, Problem Solving

Industry

Medical Practices

Description
Description General Summary: A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant. Essential Job Responsibilities: Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting. Triages calls to appropriate areas. Schedules appointments by phone or other outside services. Ensures that updates (e.g., cancellations or additions) are input daily into practice management system. Communicates, as needed, any patient concerns/issues with Clinic Director. Uses customer service principles and techniques to deal with patients calmly and pleasantly. Works with Physician Coordinator for any questions regarding difficult scheduling requests. Mail coordination both incoming and outgoing. Sorting of incoming, electronic faxes. Other duties as assigned. TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers Requirements Education: High school diploma. Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting. TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.
Responsibilities
The Patient Care Liaison is responsible for scheduling appointments for patients and ensuring effective communication regarding patient concerns. This role requires excellent customer service skills and the ability to triage calls appropriately.