QUALIFICATIONS:

• Required: Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.
• Preferred: Fluently bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.

SKILLS:

• Excellent time management skills and the ability to handle multiple tasks/projects
• Excellent interpersonal, problem-solving, and teamwork skills;
• Proven ability to organize, take initiative, work independently, and exercise good judgment
• Decision-making and critical thinking skills
• Ability to build and maintain internal and external relationships with professionalism and integrity
• Exhibits a positive attitude and uses courtesy, diplomacy and discretion
• Maintains professional ethics and confidentiality.

This position is responsible for several aspects of in-hospital patient care, including coding files, serving as the liaison between the DVM and the client for patient, medical, and financial updates, performing patient discharges, handling payments, and educating the client on home care and necessary follow-up instructions.
This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.