JOB DESCRIPTION

JOB TITLE: Patient Care Officer
GRADE: Band 2
HOURS OF WORK: 37.5 hours per week
DIVISION: Diagnostics & Support Services
BASE: Royal Bolton Hospital
MANAGERIALLY ACCOUNTABLE TO: Admin & Support Services Manager

JOB SUMMARY

The Patient Care Officer serves as the first point of contact for the Department of Laboratory Medicine, providing administrative and clerical support while maintaining a high standard of patient care and professionalism. This role encompasses tasks such as manning the Laboratory Helpline, Call Centre, and Reception, booking appointments, and handling inquiries from patients, healthcare professionals, and other stakeholders. Additionally, the role supports laboratory operations and contributes to the department’s efficiency and quality assurance standards.

ESSENTIAL SKILLS

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in IT systems, including data entry and software applications.
• Ability to handle sensitive situations with empathy and professionalism.

DESIRABLE SKILLS

• Experience in a healthcare or laboratory setting.
• Knowledge of NHS policies and procedures.

ADDITIONAL REQUIREMENTS

• The postholder must complete an apprenticeship training program within five years.
• The responsibilities outlined are subject to change based on service demands and organizational needs.
  Job Types: Full-time, Temporary
  Pay: £12.08 per hour
  Expected hours: 37.5 per week

Schedule:

• Monday to Friday

Experience:

• providing care: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Reference ID: 7965

• Vision: Deliver sustainable and excellent health services for future generations.
• Openness: Maintain transparency, encourage feedback, and foster innovation.
• Integrity: Interact with respect, empathy, and fairness while being accountable for actions.
• Compassion: Provide person-centered care with understanding and empathy.
• Excellence: Ensure high standards of quality and safety in all activities.