Job Title: Patient Service Specialist
Location: Boston, MA
Duration: 32 Weeks Temp - Perm
Schedule: Monday–Friday, 8-hour shifts (40 hours/week)
Pay Rate: $17–$18 per hour
Position Summary: The Patient Service Specialist I provides administrative and front-line support to ensure high-quality service and seamless coordination of care for patients. This role is responsible for scheduling, registration, insurance verification, and customer service within a busy clinical setting.

QUALIFICATIONS REQUIRED:

• High School Diploma or equivalent.
• Strong customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to use discretion in handling confidential information.

• Answer and route telephone calls; take accurate messages and ensure timely follow-up.
• Schedule patient appointments, testing, and follow-ups as required.
• Register patients in the EMR (Athena or other systems), verify demographics, and obtain valid health insurance information.
• Perform insurance eligibility checks to ensure accurate billing.
• Collect co-pays and outstanding balances.
• Follow scheduling guidelines, including scheduling across other BMCHS practices as needed.
• Conduct daily pre-visit planning, including verifying insurance eligibility.
• Obtain prior authorizations and insurance referrals when needed.
• Provide general practice information and relay only provider-authorized medical advice.
• Deliver excellent customer service to all patients.
• Create patient cases and document communications within the EMR.
• Conduct outreach to specific patient groups to support care coordination and quality initiatives.
• Schedule specialty appointments or diagnostic testing as directed.
• Manage EMR tasks and inboxes (buckets) according to practice needs.
• Report supply needs or assist with ordering supplies.
• Follow up on missing documentation and generate claims in Athena.
• Work revenue cycle tasks (buckets) as assigned.
• Maintain confidentiality and comply with HIPAA guidelines.
• Follow all BMHS policies and procedures.
• Perform additional administrative duties as needed.
• Work independently with minimal supervision.