Patient Care Representative at Carolina Digestive Health Associates PA

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Problem Solving, Organizational Skills, Empathy, Active Listening, Medical Terminology, Call Center Experience, Microsoft Office, HIPAA Compliance

Industry

Medical Practices

Description

Description Do you have a passion for helping others and providing peace of mind? Join the team at CDHA as a Full Time Patient Care Representative and make a real difference in patients’ lives. Whether you’re answering questions or resolving concerns with empathy, you’ll play a key role in creating an exceptional customer experience. We’ll provide comprehensive training so you can become a subject matter expert and confidently deliver the highest level of service. What we value most is your caring nature and ability to support patients during challenging times. In return, you’ll enjoy a collaborative, family-friendly environment and opportunities to grow your career. What You’ll Do Provide full lifecycle customer service, including inbound and outbound calls. Respond to patient inquiries with compassion and active listening. Route calls and manage patient accounts accurately. Schedule appointments and assist with non-clinical information verification. Collaborate with internal teams to ensure timely and accurate processing. Escalate issues appropriately when needed. What We’re Looking For Excellent communication, customer service, and problem-solving skills. Ability to interact with diverse patient populations and all levels of management. Strong organizational skills with the ability to prioritize tasks effectively. Commitment to our values: accountability, consistency, engagement, empowerment, respect, and outstanding service. Ready to make a difference? Apply today and help us deliver care and compassion when it matters most. Requirements Qualifications High School Diploma or equivalent Minimum of one year of medical terminology or medical services experience required. Minimum of two years of call center, quality improvement, or healthcare operations required. Knowledge of Microsoft Office Suite. Strong written and oral communication skills are required. Proficient and comfortable in a computer-based environment. Experience in a call center environment preferred. Integrity to follow HIPAA guidelines on maintaining patient privacy.

Responsibilities

The Patient Care Representative will provide full lifecycle customer service, including managing patient inquiries and scheduling appointments. They will collaborate with internal teams to ensure timely processing and escalate issues as needed.