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Patient Care Representative - Hyannis at Cape Cod Healthcare
Hyannis, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Record Keeping, Patient Question Fielding, Message Processing, Team Meetings Participation, Telephone Answering, Service Excellence, Interpersonal Skills, Customer Service, Time Management, Office Technology, Computer Office Applications

Industry

Hospitals and Health Care

Description
Advocates for the patient’s appointments, and healthcare needs Communicate unresolved issues to manager or designee to facilitate timely interventions Demonstrate excellent communication skills effectively and efficiently Maintains accurate records of all calls and corresponding details Efficiently field patient questions and concerns Process messages and report to the respective physicians and their teams, whenever necessary Attends and actively participates in team meetings Answers phones in accordance with department standards to achieve expected goals Communicates effectively and efficiently when in the call center assignment Other work related duties as assigned Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service Ability to read, write and communicate in English at the level of a high school graduate Ability to work independently in a fast paced environment Excellent telephone and communication skills Strong interpersonal, customer service and time management skills Experience with current office technology, proficient with computer office applications Minimum of one year experience in a clinical setting preferred
Responsibilities
This role involves advocating for patient appointments and healthcare needs while efficiently fielding patient questions and concerns. Responsibilities also include communicating unresolved issues to management and processing messages for physicians and their teams.