Patient Care Representative at US Eye

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Check-in, Patient Check-out, Scheduling, Insurance Verification, Co-payment Collection, Customer Service, Data Entry, Record Management, Communication, Organization, Cash Handling, Office Administration

Industry

Medical Practices

Description

JOB SUMMARY: Patient Care Representatives are responsible for maintaining a friendly, warm and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that Patient Care Representatives are polite, attentive and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way they can. ESSENTIAL JOB FUNCTIONS (other duties as required): Open and close office/lobby as evidenced by opening and closing time of facilities Print daily team/physician schedules as evidenced by the schedule of appointments for that day Greet patients, company representatives, caretakers & transportation providers as evidenced by company standards and policies Check-in patients upon arrival by verifying information required and having patients’ complete questionnaires/forms Attend to walk-in patients, scheduling inquiries, prescription/record pick-up, etc. Sort and distribute charts and deliveries Print fee tickets Cross-check and update next-day charts as evidenced by the appointment schedule Create and repair patient charts Maintain the refreshments cart in the lobby Ensure that the lobby and alcove is tidy and orderly throughout the day as evidenced by company standards and policies Responsible for staging before and clean-up after lobby seminars as evidenced by the seminar schedule Complete appointment confirmation calls as evidenced by the appointment schedule Confirm patients’ insurance information and co-payment Collect co-payment, any non-covered service fees and/or existing account balances Provide patient with a statement and/or receipt Schedule patients for appointments, follow-ups, etc. Account for fee tickets Balance the cash drawer Fill out essential reports and forms Adherence to applicable laws, regulations and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. POSITION TYPE AND EXPECTED HOURS OF WORK: This is a full-time position. Days and hours include scheduled times Monday through Thursday 6:15 A.M. – 5:00P.M. with occasional overtime.

Responsibilities

The Patient Care Representative is responsible for managing the front desk, including patient check-in/check-out, scheduling appointments, and verifying insurance information. They also maintain the lobby environment and handle administrative tasks such as record management and cash drawer balancing.