Patient Care Specialist II at RS Medical

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

22.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Education, HIPAA Compliance, Customer Service, Complaint Documentation, Payment Collection, Call Volume Monitoring, MS Word, MS Excel, MS Outlook, CRM Systems, Problem Solving, Verbal Communication, Written Communication, Active Listening, Organizational Skills, Attention To Detail

Industry

Medical Equipment Manufacturing

Description

Description Job Type: Full-Time Schedule: In-office 8-hour shift Monday to Friday Day Shift About the Role We are seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service. General Responsibilities: Promote compliance with healthcare regulations, HIPPA, and internal policies. Provide patient instruction both in person at the office and over the phone. Intake and assess product complaints with thorough documentation. Collaborate with sales personnel regarding patient accounts and communications at the office. Deliver prompt, empathetic, and professional service to all customers. Collect payment information and update customer contact details (address, email, phone). Monitor call volumes using internal systems to ensure adequate phone coverage. Benefits: Health insurance Vacation and sick time 401K Short-term and long-term disability Life Insurance Opportunities for growth and development. Supportive and team-oriented work environment. How We’ll Take Care of You Medical, dental and vision insurance 401k with company contribution Annual paid vacation starting at 3 weeks, sick time and paid holidays Life insurance, disability and FSA/HSA options Company-paid employee assistance program Requirements Required Experience / Qualifications: Work in-office at our Buffalo, NY location 6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles Proficiency in MS Word, Excel, Outlook, and office equipment Experience using automated information systems to analyze patient accounts Works under moderate supervision Ability to communicate clearly and effectively, both verbally and in writing Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully Basic math and proficient reading comprehension skills Ability to work collaboratively in a team environment Ability to maintain a professional and distraction-free workspace that supports productivity and confidentiality Self-motivated, dependable, and flexible Strong organizational skills and attention to detail Proficient problem-solving abilities and desire to learn and grow Familiarity with departmental systems and workflows Nice to Have Experience / Qualifications: Experience in clinic, hospital, or medical office settings is preferred Familiarity with CRM systems (e.g., Salesforce) is preferred VA, Workers’ Compensation, or Personal Injury Protection experience is a plus Experience working with patients is a plus Additional language abilities are appreciated but not essential for this role. Physical Requirements General office environment that requires frequent or continuous periods of talking, sitting, keyboard entry and repetitive motion of the hands/wrists, and good general vision and hearing. May also require occasional standing, walking, reaching, grasping, and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting, and carrying of up to 25lbs. is required on an occasional basis. Good general vision and hearing are needed.

Responsibilities

The role involves providing patient education and support via phone and in-person while ensuring compliance with healthcare regulations. Responsibilities include documenting product complaints, collecting payments, and collaborating with internal sales teams.