Patient Care Specialist (Surgery Scheduler) at OrthoNY

Village of Colonie, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

26.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Surgical Scheduling, Patient Coordination, Medical Documentation, EMR Proficiency, Microsoft Office, Interpersonal Communication, Problem Solving, Prior Authorizations, Medical Record Management, Patient Education

Industry

Medical Practices

Description

We are looking for a detail-oriented and highly organized Surgical Scheduler to support our Spine - Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional patient care. 40 hours per week. Monday-Friday 8am-4:30pm General Description: The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients. Essential Duties and Responsibilities: * Perform follow up related to past, present or future office visits of patients for their designated providers; * Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record; * Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed; * Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed; * Handle all appointment rescheduling for providers as needed; * Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls; * Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider; * Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions; * Communicate with case managers regarding care as needed; * Other responsibilities as needed/assigned. Qualifications: * High school diploma required, associate or bachelor’s Degree preferred; * 3 years of experience working in an office setting, medical setting preferred; * Surgical scheduling experience and/or LPN license and experience a plus; * Proficiency with Microsoft Office required; experience with an EMR a plus; * Exceptional written, verbal and interpersonal communication skills; * Highly organized with strong attention to detail; * Valid driver’s license and vehicle for needed travel depending on staffing and needs

Responsibilities

The Patient Care Specialist coordinates surgeries, pre- and post-operative appointments, and serves as the primary liaison between patients and providers. Responsibilities include managing medical documentation, handling authorizations, and organizing the provider's professional schedule.