Patient Clinical Care Coordinator at SOUTH BOSTON COMMUNITY HEALTH

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vital Signs, Point-of-Care Testing, EKGs, Screenings, Clinical Support, Vaccine Administration, Medication Administration, Procedure Assistance, Pre-Visit Planning, EHR Management, Scheduling, Customer Service, Infection Control, Patient Transport, New Patient Coordination, Record Organization

Industry

Hospitals and Health Care

Description

Description South Boston Community Health Center Mission Statement: SBCHC will provide accessible, high-quality care to all patients, regardless of status and ability to pay. Vision: The Center seeks to meet the health care needs of the community by delivering consistently high-quality care with special emphasis on Primary and Preventive care. The center seeks to be a leader within the community on health issues, both listening and learning and teaching with respect, compassion, and clinical expertise, and will always be mindful of the most vulnerable populations. Values: Respect, Commitment, Diversity, Competence, Education, Research, and Cost Effectiveness Job Summary This role is designed to welcome, onboard, and support new patients entering a busy primary care setting within a Federally Qualified Health Center. The Clinical Care Coordinator – New Patient Ambassador works closely with nurses, providers, and the broader care team to ensure each new patient experiences a smooth, informed, and coordinated introduction to care. Requirements Qualifications High School Diploma or Equivalent Certification in Medical Assistant training or enrollment in nursing school, physician assistant school, or completion of a bachelor’s degree with health science training Minimum 2 years of relevant experience preferred Job Duties: Clinical Support Duties (25%-50%) Obtain vital signs, perform point-of-care testing, EKGs, and screenings. Assist nurses and providers with clinical tasks including vaccine and medication administration, procedures, and pre-visit planning. Prepare and maintain exam rooms. Greet and room patients, update EHR information, and assist with scheduling follow-up visits. Communicate effectively with patients regarding wait times and care updates. Provide excellent customer service. Maintain infection control standards. Transport patients via wheelchair as needed. New Patient Care Coordination Duties (50-75%) Manage and respond to incoming new patient inquiries. Coordinate and schedule all new patient appointments, including establish-care and urgent visits. Verify previous care relationships and align patients with appropriate care teams. Request, obtain, and organize outside medical records. Collaborate with internal departments and external partners. Track and document all new patient coordination activities in the EHR. Assumes other duties as requested. Benefits We value your expertise and commitment. In addition to a competitive salary, we offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance Flexible Spending Account (FSA) Life Insurance Retirement Plan Paid Time Off (PTO) Tuition Reimbursement/CME

Responsibilities

This role focuses on welcoming, onboarding, and supporting new patients in a busy primary care setting by coordinating their introduction to care with nurses, providers, and the broader team. Key duties include managing new patient inquiries, scheduling appointments, verifying prior care relationships, and organizing outside medical records.