Drs Tatiana + Rishi Advanced Aesthetics is a prestigious and renowned medical aesthetic clinic in the Harley Street Medical District. We are looking for a full-time receptionist to join our friendly and vibrant team.
We are seeking an individual with at least 2 years’ experience working in a receptionist role within the medical or hospitality sector.
The Opportunity:
We are a leading medical aesthetic clinic offering a wide range of innovative treatments. Comprising of a growing team of aesthetic experts with an excellent team dynamic, we offer an exciting and stimulating workplace. The appointee will have the opportunity to acquire an in-depth knowledge about medical aesthetic services whilst learning from Doctors and Surgeons. The position offers a competitive salary and scope for professional growth.
The Role:

The role involves the following areas:

• Providing outstanding customer service. This is at the heart of what we do and will include timely, accurate and well-written communication with patients (phone, email, messaging and social media)
• Welcoming patients and guiding them through their visits at the clinic. You will be expected to coordinate patient treatment plans, appointments and packages.
• Converting leads into bookings and product sales.
• Optimise efficiency of the patient pathway and use of clinician time through adept diary management
• Encourage patients to leave feedback and reviews.
• Engage with social media to promote the clinic, staff and treatments.
• Assist with general duties such as opening and closing the clinic, managing stock, and managing retail of skin products, treatment packages and gift cards.

Hours: full time 40 hours per week - usual clinic hours are 10am -7pm - shifts to include an occasional later night to accomodate buisness needs 8pm/8.30pm.

Skills Required:

• Must have excellent and fluent English verbal and written communication.
• Have meticulous attention to detail, demonstrate initiative and the ability to multi-task.
• Have an outgoing, friendly and professional manner.
• Be an enthusiastic team player with a strong work ethic.
• Have excellent customer service skills.
• Ability to be flexible and accommodating to the needs of the clinic and team.

Salary range £30,000 - £40,000 DOE
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a knowlege of the aesthestic industy and ability to offer exceptional customer service?

Are you able to be flexible with shift times?

Experience:

• aesthetic clinic foh: 3 years (required)

Work Location: In perso

• Providing outstanding customer service. This is at the heart of what we do and will include timely, accurate and well-written communication with patients (phone, email, messaging and social media)
• Welcoming patients and guiding them through their visits at the clinic. You will be expected to coordinate patient treatment plans, appointments and packages.
• Converting leads into bookings and product sales.
• Optimise efficiency of the patient pathway and use of clinician time through adept diary management
• Encourage patients to leave feedback and reviews.
• Engage with social media to promote the clinic, staff and treatments.
• Assist with general duties such as opening and closing the clinic, managing stock, and managing retail of skin products, treatment packages and gift cards