About this job

We're speaking in patient terms. Will you join in?

For us, providing care is not a process. It is a responsibility.

Patients need guidance and people who listen. That's why at Vilvit we speak from a patient's perspective: We develop solutions that are effective in real-world therapy – from patient support programs and medical information hotlines to homecare services such as home infusion and nurse services, as well as digital services, telemedicine, and AI-supported interaction.

We combine medical precision with empathy and innovation with clear processes. Since 2004, we have been designing care models that strengthen therapy adherence and provide real relief.

More than 170 qualified and dedicated employees are deployed nationwide – directly with patients as well as at our locations in Göttingen, Greifswald and Berlin.

We are currently seeking support for our BERLIN location as

Patient Coach (m/f/d) / Patient Care Staff (m/f/d) - Healthcare - Full-time -

Where you make the difference:

As a patient coach, you support people with chronic illnesses within a patient support program. You listen, explain medical information clearly, and help patients safely integrate their therapy into their daily lives.

Your tasks:

• They will provide telephone coaching and ongoing support to patients with chronic illnesses.
• They conduct structured inbound and outbound calls as part of our Patient Support Programmes.
• They support patients in better understanding their therapy and strengthening their adherence to therapy.
• They provide understandable information about the disease and the correct use of medications.
• Within their designated professional framework, they are the contact person for patients as well as for medical practices and clinics.
• With empathetic and professional communication skills, you provide guidance and security in everyday therapy.
• They document patient contacts carefully and transparently in our systems.
• They identify relevant information in the area of ​​pharmacovigilance and drug safety and forward it according to our processes.
• Your insights from the discussions will contribute to the further development of our patient support programs.

Competence meets attitude:

For us, it's not just your professional qualifications that count. How you communicate and interact with people is also crucial.

You bring the following with you:

• Ideally, you have training or professional experience in the healthcare, medical or patient-related environment.
• They enjoy providing advice and support to people over the phone and can also explain complex medical information in an understandable way.
• They communicate empathetically, reliably and professionally, and maintain the necessary composure even in challenging conversation situations.
• They listen attentively, ask the right questions, and can adapt well to different people and situations.
• They work in a structured, careful and responsible manner and have a good understanding of the importance of complete documentation.
• They are proficient in using digital applications and quickly familiarize themselves with new systems and processes.
• Ideally, you already have experience in patient care, patient counselling, patient support, healthcare or pharmaceutical environments.
• Knowledge in the areas of pharmacovigilance, drug safety or chronic diseases is advantageous, but not mandatory.
• Excellent German skills, both spoken and written, complete your profile.

Our approach isn't about simply going through the motions of conversations. It's about listening, understanding, and supporting patients in a way that transforms information into genuine support.

What really matters:

• Permanent employment contract - in a future-oriented and growing company
• Hybrid working – the possibility of working partly from home.
• NO weekend work
• Regular working hours in alternating shifts: Monday to Friday (8:00 am - 4:30 pm or 11:30 am - 8:00 pm)
• Let's grow together! - We offer you internal development opportunities to become a medical-systemic coach within our team.
• Spacious office space - An office in Berlin's Spandau district with a daily supply of vitamins, muesli and various drinks.
• 30 days of vacation plus special leave for special occasions
• Payment of an annual company profit share
• Reimbursement of the BVG job ticket or Germany ticket
• Bikeleasing
• A subsidy for asset-building benefits and/or company pension schemes (beyond the statutory framework)
• Subsidy for Urban Sports membership
• Monthly team day including lunch provided by us
• Employee discounts as part of a benefits program
• Flat hierarchies and short communication channels within a motivated team and in a very dynamic and complex project

Ready to speak to us as a patient?

Work where people think and act with a patient mindset.

• If you are a qualified nurse who wants to continue caring for people but is looking for an alternative to hospitals, home care services, and shift work, we would like to get to know you. We look forward to receiving your application (including your possible start date and salary expectations) and to meeting you.