Patient Communication & Relations Virtual Assistant at Unlock HBA

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Customer Service, Virtual Assistance, Written Communication, Verbal Communication, Organizational Skills, Proactive, Reliable, Social Media Engagement, Team Collaboration, Administrative Support, Marketing Support, Follow-Up, Positive Attitude, Health Engagement, Campaign Coordination

Industry

Wellness and Fitness Services

Description

This is a remote position. About the Role Virtual Rockstar is hiring a Patient Communication & Relations Virtual Assistant on behalf of a health and wellness practice in the US. The Patient Communication & Relations Virtual Assistant will play an essential role in supporting the practice’s patient engagement initiatives by assisting with communication, follow-ups, and outreach while also supporting the marketing team. This position is designed to help foster strong patient relationships, ensure smooth communication, and encourage patients to begin and stay engaged in their health journey. About Our Client Our client’s purpose is to change lives and challenge the status quo by advancing better health and wellness through customer excellence, innovation, and autonomy. They foster a collaborative, patient-centered culture that values innovation, accountability, and teamwork. Their goal is to deliver exceptional service while creating meaningful connections with patients and the community. Responsibilities Patient Communication & Engagement Communicate with patients via telephone, text, and email in a professional and positive manner. Follow up with patients to encourage appointment scheduling and continued care. Provide a high-energy, supportive presence to excite patients about starting their health journey. Marketing & Outreach Support Assist the marketing team in coordinating campaigns and outreach initiatives. Support social media engagement by responding to inquiries or directing messages to the appropriate team members. Help maintain a positive reputation through patient and community engagement. Collaboration & Administration Join team meetings to stay aligned with patient engagement and marketing goals. Provide administrative support on projects and campaigns as needed. Tools & Systems Used EMR: Athelas Air CRM: CIMA Growth Solutions Social media platforms & scheduling tools Basic design and communication tools Requirements Prior experience in client/patient communication, customer service, or virtual assistance. Excellent written and verbal communication skills. Positive, energetic personality with the ability to inspire and motivate patients. Strong organizational skills with the ability to manage multiple priorities. Proactive, reliable, and able to work US business hours. Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.

Responsibilities

The Patient Communication & Relations Virtual Assistant will support patient engagement initiatives through communication, follow-ups, and outreach. They will also assist the marketing team in campaigns and maintain a positive reputation through community engagement.