Patient Concierge at Dental Excellence Group

Napoleon, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

19.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Appearance, Interpersonal Skills, Verbal Communication, Written Communication, Customer Experience, Positive Attitude, Team Player, Friendliness, Connecting With Kids, Initiative, Attention To Detail

Industry

Hospitals and Health Care

Description

Description Company Core Purpose, Core Values Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. The practice has six core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value being your best, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency. Mission of a Patient Concierge The Patient Concierge reports to the Practice Administrator. The mission of this position is to create an exceptionally welcoming patient experience that puts our guests and their parents at ease, builds relationships, and sets the stage for a positive and productive appointment. The patient concierge will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service. The results of this position will assist with industry-leading patient net promoter scores and a high percentage of patient referrals. Key Responsibilities Checking In Patients Establish a welcoming first impression by warmly and enthusiastically greeting arriving guests and parents while assisting them with check-in. Maintain accurate current patient contact and health information by updating records. Patient Experience Coordinator Go above and beyond to create a memorable experience with friendly and accommodating services. “Own” the patient experience by taking initiative to assess patient needs and wants, and make adjustments. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met and waiting times are minimal. Keep reception areas and patient bathrooms clean and well stocked. Capturing patient photos and being a cheerleader for internal marketing campaigns. General Administrative Duties Key Competencies Professional appearance and demeanor and overall professional presentation Good interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, staff, and members of the community Effective verbal and written communication skills and telephone voice High standard for customer experience Positive attitude Team player Friendly/Likable with the ability to connect with kids

Responsibilities

The primary mission is to create an exceptionally welcoming patient experience by greeting guests, managing check-ins, updating records, and ensuring patient comfort and satisfaction. Key duties include owning the patient experience, collaborating with the team on patient needs, maintaining cleanliness of common areas, and assisting with internal marketing efforts.