Patient Concierge at Deutsche Post DHL Real Estate Deutschland GmbH

Arlington, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Attention To Detail, Problem-Solving, Time Management, Flexibility, Team Player, Basic Math Skills, Microsoft Office Suite, G-Suite, Windows Environments

Industry

Medical Practices

Description

Description Job Summary: Patient Concierge The Harman Eye Clinic is a progressive, nationally recognized ophthalmic medical and surgical practice with extensive experience across a wide variety of eye surgical services, advanced technology, and proven results. We are committed to fostering a diverse, equitable, and inclusive workplace where colleagues are respected, valued, and empowered to succeed. We are seeking a Patient Concierge to join our team and provide exceptional service in a team-oriented clinical environment, helping ensure patients receive outstanding care from the moment they arrive. No prior experience in eye care is required. We provide full training for the right candidate. This is an excellent opportunity for someone outgoing, personable, and passionate about helping people. Duties/Responsibilities: Deliver personalized service during patient registration, including greeting patients, updating information, and collecting co-pays. Provide excellent customer service in all interactions with patients, families, and visitors. Assist patients with paperwork and manage escalated situations effectively. Schedule provider appointments and ensure necessary pre-certifications, prior authorizations, and interpreter services are obtained. Collect payments, issue receipts, and follow procedures to complete transactions accurately. Maintain accurate cash records and balance daily transactions. Keep the reception and waiting areas clean, organized, and welcoming. Maintain working knowledge of office equipment and oversee supply inventory and restocking. Prepare and maintain complete and accurate electronic medical records, forms, and registration materials in compliance with company policies. Ensure HIPAA compliance in the handling and protection of medical records. Track and order office supplies as needed. Perform other duties as required, demonstrating flexibility and a team-oriented attitude. Requirements Basic math skills, including fractions and decimals. Proficiency in Microsoft Office Suite, G-Suite, and Windows environments. Flexible and willing to help in all areas; effective team player. Strong verbal and written communication skills. Excellent organizational skills, attention to detail, and problem-solving ability. Capable of handling multiple tasks in a dynamic setting. Strong time management and adaptability in a changing environment. Education and Experience: High school diploma or equivalent required. One (1) year of general office experience; healthcare setting preferred. Benefits: Medical, Dental, and Vision Insurance Robust Ancillary Benefits 401(k) Plan with employer contribution Company Paid Life Insurance Monday-Friday, Full-Time EEO Statement: Our company is an Equal Opportunity Employer committed to providing quality care through a diverse and inclusive workforce. We value the unique contributions of every team member and believe that equity and respect strengthen our ability to serve our patients and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We are dedicated to fostering an environment where all individuals feel valued, supported, and empowered to deliver compassionate, patient-centered care.

Responsibilities

The Patient Concierge will deliver personalized service during patient registration and provide excellent customer service in all interactions with patients, families, and visitors. They will assist patients with paperwork, schedule appointments, and maintain accurate electronic medical records.