Patient Concierge/Front Desk at Sight Partners Physicians

Bellingham, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

23.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Customer service, Appointment scheduling, Prior authorizations, Medical records management, HIPAA compliance, Microsoft Office, G-Suite, Communication skills, Time management, Problem-solving, Attention to detail, Data entry, Financial transactions

Industry

Medical Practices

Description

Description Job Summary: Whatcom Eye Surgeons is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued. Responsibilities: Provide a great patient experience by offering personalized service during the patient registration process including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays. Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters. Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received and interpreters are obtained when necessary. Collect and make changes for payments received, a complete receipt for the patient and follow the appropriate paperwork to complete the transaction. Prepares and maintains for completion and accuracy electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures. Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records. Maintain flexibility, and perform other duties as required. Requirements Proficiency with Microsoft Office products, G-Suite, and Windows environment. Demonstrate excellence in communication skills and ability to convey ideas and information, verbally and in writing Strong organization skills, attention to detail, and problem-solving are required to perform this role. Demonstrated skills in problem-solving, time management, and adaptability to a changing environment. Demonstrated ability to handle multiple tasks simultaneously. Education and Experience: High School diploma or equivalent. One (1) year of general office experience, healthcare setting preferred. Benefits: Competitive Salary $19 - $23 Medical, Dental, and Vision Insurance Robust Ancillary Benefits 401(k) Plan with employer contribution Company Paid Life Insurance Generous PTO/Holiday EEO Statement

Responsibilities

The Patient Concierge is responsible for managing the front desk, including patient registration, scheduling appointments, and handling financial transactions. They must also maintain accurate electronic medical records while ensuring compliance with HIPAA regulations.