Patient Concierge/ Refractive Department at Sight Partners Physicians

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

24.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Multitasking, Organizational Skills, Problem-Solving, Time Management, Microsoft Office, G-Suite, Windows-Based Systems

Industry

Medical Practices

Description

Description Patient Concierge Northwest Eyes | Ophthalmic Medical & Surgical Practice Be the welcoming face of exceptional eye care. Northwest Eyes is a progressive, nationally recognized ophthalmic medical and surgical practice, and we’re looking for a Patient Concierge to work with our Refractive program who is passionate about delivering an outstanding patient experience. Our team is known for clinical excellence, advanced technology, and compassionate care—and we believe our people make all the difference. We are proud to be an equal opportunity employer and are deeply committed to diversity, equity, and inclusion. We foster a workplace where every team member is respected, supported, and empowered to succeed. Requirements What You’ll Do As a Patient Concierge, you’ll play a vital role in creating a welcoming, organized, and positive experience for every patient who walks through our doors. Deliver a personalized and friendly patient experience during registration, including greeting patients, updating demographic and financial information, and collecting co-pays Provide exceptional customer service in all interactions, including assisting with paperwork and managing dynamic or escalated situations with professionalism and empathy Schedule provider appointments, obtain pre-certifications and prior authorizations, and coordinate interpreters as needed Process payments accurately, issue receipts, and complete all required documentation Balance daily cash transactions and maintain accurate financial records Prepare and maintain electronic medical records and registration materials in accordance with company policies Ensure full compliance with HIPAA regulations regarding patient information Maintain a clean, organized, and welcoming reception and waiting area Operate and maintain office equipment and manage supply inventory, and ordering The support team needs to be flexible and perform additional duties as required What You Bring Strong customer service mindset with excellent verbal and written communication skills Basic math proficiency and attention to detail Ability to multitask, stay organized, and adapt in a fast-paced environment Proficiency with Microsoft Office, G-Suite, and Windows-based systems Team-oriented attitude with a willingness to support all areas of the practice Effective problem-solving and time management skills Education & Experience High school diploma or equivalent required Minimum of one (1) year of general office experience; healthcare experience preferred Why Join Northwest Eyes? We value our employees and offer a comprehensive and competitive benefits package: Competitive pay: $20–$24 per hour (DOE) Medical, Dental, and Vision Insurance Robust ancillary benefits 401(k) plan with employer contribution Company-paid life insurance Generous PTO and paid holidays EEO Statement

Responsibilities

As a Patient Concierge, you will create a welcoming and organized experience for patients, handling registration and customer service tasks. You will also manage appointment scheduling, payment processing, and maintain compliance with HIPAA regulations.