Patient Concierge at Sight Partners Physicians

Edmonds, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

23.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Microsoft Office, G Suite, Windows-based Systems, Multitasking, Organization, Problem Solving, Communication

Industry

Medical Practices

Description

Description Edmonds Eye is a progressive, nationally recognized ophthalmic medical and surgical practice dedicated to delivering exceptional eye care through advanced technology, clinical expertise, and compassionate service. We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment. Our practice is home to a highly respected team of ophthalmic surgeons and optometric physicians, offering a broad range of medical and surgical eye care services. We believe our people are our greatest asset and are committed to fostering an inclusive, respectful, and team-oriented workplace where every team member is valued and supported. This role is ideal for someone who is patient-focused, service-oriented, and enjoys working closely with the senior community. Key Responsibilities Welcome and assist patients and visitors warmly, both in person and over the phone Schedule routine, follow-up, and specialty appointments as needed Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates Demonstrate critical thinking and problem-solving skills during challenging patient interactions Communicate clearly and effectively, both verbally and in writing Support a positive, efficient front-office experience in a team-based environment Compensation & Benefits Competitive pay: $19–$23 per hour Medical, Dental, and Vision Insurance 401(k) plan with employer contribution Company-paid life insurance Robust ancillary benefits Generous paid time off and paid holidays EEO Statement Requirements Qualifications High school diploma or equivalent required Minimum of one year of general office experience in a healthcare setting preferred Strong customer service and interpersonal skills Proficiency with Microsoft Office, G Suite, and Windows-based systems Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment

Responsibilities

The Patient Concierge will welcome and assist patients and visitors, schedule appointments, and serve as a key point of contact for inquiries. They will also facilitate patient flow and support a positive front-office experience.