Patient Concierge Supervisor - Front Desk at Sight Partners Physicians

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

29.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Conflict Resolution, Patient-Centered Care, Team Development, Operational Excellence, Patient Experience, Staff Supervision, Training, Performance Management, Service Excellence, Problem Solving, Compliance, Collaboration, Staff Coordination, Workflow Management

Industry

Medical Practices

Description

Description Patient Concierge Supervisor Northwest Eyes | Northwest Washington Pay Range: $24–$29/hour depending on experience We are seeking an experienced and motivated full-time Patient Concierge Supervisor to oversee daily front-desk and patient service operations. This leadership role is responsible for supervising staff involved in patient check-in, check-out, medical records, and (when applicable) surgery coordination. The ideal candidate is a confident people leader passionate about patient experience, operational excellence, and team development. Who We Are Northwest Eyes is a progressive, nationally recognized ophthalmic medical and surgical practice known for exceptional patient outcomes, advanced technology, and comprehensive eye surgical services. With decades of clinical expertise, we are committed to delivering outstanding care while fostering a workplace culture rooted in respect, collaboration, and inclusion. We believe our success starts with our people. That’s why we are deeply committed to diversity, equity, and inclusion, and to creating an environment where every team member feels valued and empowered to grow. Why Join Northwest Eyes Be part of a respected, high-performing ophthalmic practice Lead and shape the front-line patient experience Work in a supportive, mission-driven environment Opportunity to influence operations, workflow, and service excellence Competitive pay, strong benefits, and generous paid time off A culture that values leadership, compassion, and accountability Duties & Responsibilities Supervise, coordinate, and support patient concierge staff Participate in hiring, onboarding, training, and performance management Plan, assign, and direct work to ensure efficient patient flow Address patient concerns and resolve service issues professionally Ensure appropriate staffing coverage; fill in as needed Train staff on company policies, procedures, insurance requirements, and systems (EPM & EMR) Oversee and verify completion of all required surgery paperwork per protocol Implement, monitor, and improve patient service protocols and procedures Maintain confidentiality and compliance with organizational and legal standards Lead with professionalism, collaboration, and accountability Perform additional duties as assigned Benefits Competitive pay: $24–$29/hour Medical, Dental, and Vision Insurance Robust ancillary benefits 401(k) plan with employer contribution Company-paid life insurance Generous Paid Time Off and paid holidays Equal Employment Opportunity (EEO) Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Requirements Education & Experience High school diploma or GED required 3–5 years of experience in a healthcare organization Minimum 2 years of supervisory or management experience Strong leadership, communication, and conflict-resolution skills Ability to work independently and lead within a fast-paced team environment Demonstrated commitment to patient-centered care

Responsibilities

The Patient Concierge Supervisor will oversee daily front-desk operations and supervise staff involved in patient services. Responsibilities include managing patient flow, addressing concerns, and ensuring compliance with protocols.