We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree’s philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities:

• Serve as the first point of contact for patients, providing a warm and welcoming environment.
• Answer incoming calls and respond to patient inquiries regarding services, appointments, and health-related questions.
• Schedule and confirm patient appointments, ensuring efficient use of provider time and resources.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Collaborate with healthcare providers to facilitate patient referrals and coordinate care.
• Provide information about health and wellness programs, services, and resources available to patients.
• Assist in resolving patient concerns and complaints with empathy and professionalism.
• Educate patients on the importance of health and wellness initiatives and available resources.
• Support outreach initiatives to engage patients and encourage participation in wellness programs.
• Continuously seek opportunities to improve patient engagement and satisfaction.

Qualifications:

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Previous experience in a healthcare or customer service role preferred.
• Strong verbal and written communication skills with a focus on patient-centered care.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficient in using electronic health record (EHR) systems and other office software.
• Compassionate and empathetic approach to patient interactions.
• Strong organizational skills and ability to manage time effectively.

• Serve as the first point of contact for patients, providing a warm and welcoming environment.
• Answer incoming calls and respond to patient inquiries regarding services, appointments, and health-related questions.
• Schedule and confirm patient appointments, ensuring efficient use of provider time and resources.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Collaborate with healthcare providers to facilitate patient referrals and coordinate care.
• Provide information about health and wellness programs, services, and resources available to patients.
• Assist in resolving patient concerns and complaints with empathy and professionalism.
• Educate patients on the importance of health and wellness initiatives and available resources.
• Support outreach initiatives to engage patients and encourage participation in wellness programs.
• Continuously seek opportunities to improve patient engagement and satisfaction