PHYSICAL REQUIREMENTS

Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Must be willing to work in a fast-paces environment.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

High school diploma or GED required; Bachelor’s degree preferred. Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred. Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.

• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
• Maintains expert working knowledge of database applications while ensuring patient privacy.
• Works as a team player, while consistently achieving departmental goals and metrics.
• Facilitate patient requests in a safe manner.
• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines