POSITION OVERVIEW:

https://www.batashmedical.com (https://www.batashmedical.com/)
The Patient Consultant (PSL) role is a highly compensated, rewarding, flexible, but demanding role. In this role, you will convert prospective clients (i.e., leads) into patients of one of our non surgical weight loss procedures over the phone, text, and email. Key responsibilities include calling qualified leads, selling leads on one of our procedures, collecting deposits, addressing key procedure questions, scheduling the procedure, and ensuring patients are ready for procedure day. Each week, Consultants are expected to hold ~35 initial consult calls (~10-15 mins a call), convert 25% of these consult calls into procedures, collect 9 procedure deposits, and follow-up with outstanding leads to convert them over time. Consultants work 5 to 6 days per week (depending on staffing needs and schedule), actively make & schedule calls from 9 am to 7 pm ET, and take urgent calls and collect deposits until 9 pm ET weekdays and on weekends.

QUALIFICATIONS:

• Able to easily handle 35 new potential clients a week (via consult calls) and a book of up to 70-100 active potential clients followed up with via call, text, and email
• Available to handle urgent calls and deposits during evening hours (up to 9 pm ET) and over the weekend
• Able to work largely autonomously and problem solve independently (e.g., hold calls with no support, deal with unexpected or challenging patient questions, etc.)
• Consistently strive to deliver on & exceed targets, even if it requires working beyond standard hours
• Strong attention to detail as details can be critical

Preferred:

• 3-5+ years experience in a sales or client-facing role (e.g., customer support, account management)

• Run best-in-class sales process; proactively and effectively engage and sell all assigned leads; connect and follow-up with potential leads via calls, emails, texts, etc. to convert patient leads into deposits and ultimately procedures
• Run highly effective initial consult calls and always show up on time; with warm leads, schedule follow-up calls (e.g., for follow-up conversations, to take deposit, to discuss financing options) to convert these warm leads into deposits; follow-up with warm leads at least 2-3 times to convert if the lead misses the follow-up call or stops responding
• Provide potential patients with helpful, persuasive information, resources, and insights to convert leads to deposits, improve the patient experience, and minimize cancellations
• Work with patients to take deposits, confirm procedure scheduling, and support handling of financing and medical paperwork (over a ~2-6+ week period)
• Answer and/or triage all questions from potential patients
• Take thorough notes in the CRM system once calls complete and be as descriptive and thorough as possible; add additional important information to the CRM post-deposit to enable an effective go-forward process (e.g., mark package purchased, make notes for prep and nurses, place patient info into workflow