Patient Contact Coordinator 1 at US Digestive Health

Wyomissing, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Abilities, Medical Terminology, Customer Service, Team Collaboration, Focus, Phone Demeanor

Industry

Medical Practices

Description

Description Summary/Objective The Patient Contact Coordinator plays a crucial role in facilitating patient appointments and procedures within a contact center environment. They are responsible for scheduling new and established patient appointments, distributing necessary paperwork, and coordinating recall appointments. Essential Functions Schedule appointments for new and established patients, ensuring efficient utilization of office resources. Distribute appropriate paperwork to patients with upcoming visits or procedures, maintaining accurate records. Coordinate recall appointments to ensure timely follow-up care for patients. Extensive phone and computer usage to manage scheduling tasks effectively. Maintain a pleasant phone manner and provide exceptional customer service to patients. Collaborate with the Call Center Manager and other team members to ensure smooth operations and patient satisfaction. Competencies Strong organizational skills Excellent communication abilities Proficiency in medical terminology and procedures Pleasant phone demeanor Ability to work collaboratively in a team environment Ability to keep a high level of focus in a fast paced environment Work Environment This job operates in a professional office environment, utilizing standard office equipment. Physical Demands The physical demands include standing, walking, and occasionally lifting or moving up to 25 pounds. Position Type/Expected Hours of Work This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required. Travel No travel is expected for this position. AAP/EEO Statement US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location Requirements Education and Experience? High School Diploma, GED, or equivalent experience Minimum of 1-2 years of experience in a medical or office setting. Experience with EMR systems is preferred. Work Authorization/Security Clearance Must be authorized to work in the US for any employer.

Responsibilities

The Patient Contact Coordinator is responsible for scheduling patient appointments and distributing necessary paperwork. They also coordinate recall appointments and ensure efficient office resource utilization.