Patient Contact Representative at The Orthopedic Institute of Pennsylvania

Camp Hill, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Patient Demographics Gathering, Patient Updates, Technology Coordination, Telephone Etiquette, Physician Protocols, Electronic Fax Processing, Patient Portal Management, Switchboard Operation, Data Entry, Reporting, Word Processing, Computer Skills, Medical Terminology

Industry

Medical Practices

Description

Description At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation. POSITION SUMMARY: Responsible for scheduling patient appointments in an efficient and timely manner, gathering patient demographics, updating patients to inform them of their appointments, and using technology to coordinate patient care. ESSENTIAL FUNCTIONS: Answers telephone using standard OIP greeting Determine caller's needs and address or route calls appropriately Schedules patient appointments in a prompt, pleasant, and helpful manner, following physician protocols Answering patient and outside facilities questions (via telephone, portal, etc.) Processing electronic fax documents Addressing appointment cancellations/reschedules/confirmations (via telephone, email, portal, direct message, electronic fax, patient communication system) Preparing patient portal letters to be mailed Opens/closes switchboard following standard procedure Provide on-call information to requesting individuals Logging on to hospital systems to update patient information as needed Miscellaneous clerical projects or generating reports as requested by Department Lead/Manager EDUCATION: High school diploma or GED. EXPERIENCE: One-year work experience, preferably in a medical office setting. Knowledge of medical terminology is desirable. Word processing and computer experience. Benefits Include: Competitive Wages Medical, Dental, Vision, Disability, and Life Insurance within 30 days Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability Paid Time Off (PTO) 401(k) plan and profit sharing Cell-Phone Discounts Casual Day on Fridays! Company events for employees and families Career Advancement Opportunities

Responsibilities

The representative is responsible for efficiently scheduling patient appointments, gathering and updating patient demographics, and using technology to coordinate patient care. Essential functions include answering the telephone using a standard greeting, routing calls, processing electronic documents, and managing appointment confirmations and changes.