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Patient Coordinator at Caggiano Orthodontics at Specialty Dental Brands
Parsippany-Troy Hills, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Scheduling, Communication, Organizational Skills, Multitasking, Microsoft Office, Practice Management Software, HIPAA Compliance, Insurance Verification, Patient Engagement, Problem-Solving, Team Player, Attention to Detail, Professional Appearance, Positive Attitude, Adaptability

Industry

Hospitals and Health Care

Description
Description Job Summary: The Front Desk Coordinator is responsible for warmly welcoming patients, managing scheduling and administrative tasks, and supporting the clinical and administrative teams in ensuring a seamless patient journey. Key Responsibilities: Greet patients with a friendly, professional demeanor Answer phone calls, texts, and emails promptly and professionally Schedule and confirm appointments using [practice management software – e.g., Dolphin, Ortho2, Cloud9] Maintain and update patient records accurately Handle patient check-in and check-out processes Collect and process co-pays and payments Coordinate with clinical staff to ensure timely patient flow Maintain a clean, organized, and welcoming front office area Assist with insurance verification and claims when needed Support marketing and patient engagement efforts (referrals, reviews, contests, etc.) Uphold HIPAA compliance and patient confidentiality at all times Qualifications: High school diploma or equivalent (required) 1+ year of front desk or customer service experience (dental/orthodontic preferred) Familiarity with orthodontic terminology and insurance processes is a plus Strong communication and organizational skills Professional appearance and positive attitude Ability to multitask and remain calm under pressure Proficiency with Microsoft Office and practice management software Preferred Soft Skills: Friendly and patient-focused demeanor Problem-solving mindset Team player attitude Adaptability in a fast-paced environment Strong attention to detail

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Responsibilities
The Front Desk Coordinator is responsible for warmly welcoming patients and managing scheduling and administrative tasks. They support the clinical and administrative teams to ensure a seamless patient journey.