Patient Coordinator at Meyer & Dana Orthodontics at Specialty Dental Brands

Rapid City, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

22.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organization, Multitasking, Attention To Detail, Verbal Communication, Written Communication, Computer Proficiency, Scheduling Software, Phone Systems, Hospitality, Urgency, Team Player, Patient Focus

Industry

Hospitals and Health Care

Description

Description Do you love connecting with people? Are you energized by a fast-paced environment where hospitality matters? Do you thrive when you have clear goals and measurable success? At Meyer Dana Orthodontics, we don’t just answer phones — we create exceptional first impressions and “love on our patients” from the very first call! We are looking for a motivated, detail-oriented, hospitality-driven team member to join our growing orthodontic practice. As the first voice many patients hear, you’ll play a key role in delivering a 5-star experience while keeping our schedule full and flowing smoothly. Daily Responsibilities Include: Answering incoming calls (first on phones during your shift) Fielding a goal of 40+ calls per day Checking and returning voicemails Scheduling new patient exams and follow-up appointments Rescheduling and managing schedule efficiency Taking payments over the phone Following up on referrals and pending appointments Monitoring and utilizing the Sooner List Triaging calls to support clinical flow Updating patient information and documenting thoroughly Communicating closely with the clinical and front desk teams This role requires organization, urgency, and a true passion for helping families. Requirements What We’re Looking For: Friendly, outgoing personality with excellent communication skills Strong organization and multitasking abilities Attention to detail and ability to follow established systems and processes Strong verbal and written communication skills Comfort using computers, scheduling software, and phone systems Prior dental or orthodontic experience preferred (but not required—we’re happy to train the right person!) A team player with a positive attitude and patient-first mindset

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Responsibilities

The Patient Coordinator is responsible for creating exceptional first impressions by managing high call volumes, returning voicemails, and ensuring smooth schedule flow. Key duties include scheduling appointments, processing payments, following up on referrals, and thoroughly documenting patient information.