Bespoke Aesthetics is growing and we’re looking for a professional, warm, and motivated Patient Experience Coordinator to join our current front desk team. This is a key role that combines luxury-level service, operational precision, and strong communication — both in-person and online.

What We’re Looking For

• Someone who takes pride in their work, shows up, follows through, and understands the importance of professionalism and accountability
• A true team player — flexible, solution-oriented, and committed to collective success
• A long-term fit who’s aligned with our mission of delivering exceptional patient care and high-end service

Key Responsibilities

• Greet and check in patients with polish and warmth
• Answer phones, texts (via Podium), and social media DMs professionally
• Manage the schedule, confirm appointments, and follow up post-visit
• Assist with patient retention, testimonials, and engagement
• Run reports and send branded text/email campaigns
• Create monthly newsletters (Canva) and support marketing initiatives
• Maintain a clean, organized, and welcoming front desk environment

You’ll Thrive Here If You Have:

• Experience in luxury hospitality, retail, or high-end medical/spa environments
• Strong verbal/written communication and organizational skills
• A polished, patient-focused, and professional demeanor
• Familiarity with Canva, Instagram, Facebook, messaging platforms
• Tech-savvy mindset and comfort with scheduling and EHR systems
• Loyalty, discretion, and a calm, capable presence

Why Join Us

• Cosmetic service perks after 90 days (details in our team manual)
• A supportive, uplifting, and high-performing team environment
• Strong leadership and a clear growth vision
• A positive culture built on respect, accountability, and collaboration
• True work-life balance — while showing up fully for your team and patients
• Work that impacts people’s confidence and well-being every day

• Greet and check in patients with polish and warmth
• Answer phones, texts (via Podium), and social media DMs professionally
• Manage the schedule, confirm appointments, and follow up post-visit
• Assist with patient retention, testimonials, and engagement
• Run reports and send branded text/email campaigns
• Create monthly newsletters (Canva) and support marketing initiatives
• Maintain a clean, organized, and welcoming front desk environmen