Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: £28,000 - £30,000 Depending on Experience
Hours: Monday to Friday, 9am - 5pm
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Full-time, Permanent
What are we looking for?
Cleveland Clinic is a consultant-led global healthcare organisation that attracts the best clinicians in their respective fields. Everything we do is supported with research, medical education, technology and leadership at all levels. Cleveland Clinic London will provide comprehensive medical and surgical services, with a special focus on Heart, Vascular & Thoracic, Digestive Disease, Neurosciences, and Orthopaedics, as well as other clinical areas.
You will provide secretarial and administrative support of the highest quality to consultants, performing a variety of duties to support assigned consultants such as handling telephone calls, liaising with patients, scheduling and dealing with all related correspondence. The role will also require effective and sensitive communication with patients to provide a world class service and patient experience.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Administration support for the Medical Secretary team with their duties
• Liaising between Contact Centre and Medical Secretary team to support with administration alignment and communications between the two teams
• Supporting Medical Secretaries with transferring the practice of new Physicians joining Cleveland Clinic London – patient records, practice records.
• Serve as an administrative point of contact and act as a liaison between the patient and consultant.
• Supports the consultant and patient with queries relating to the patient treatment pathway
• Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others
• Correspond with patients via telephone, e-mail and letter
• Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
• Communicate effectively with other relevant hospital departments, professionals, etc to facilitate the patient journey
• Arrange and schedule meetings as required
• Using in-house electronic medical records system (EPIC); navigating the hospital database system to effectively and accurately obtain and review patient information
• Other duties as assigned

What we need from you?

• Medical administration experience (essential)
• Experience working in a healthcare setting (essential)
• Experience of using Electronic Medical Records Systems (essential)
• Experience of private practice management software (desirable)

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 187.5 hours Annual leave plus 8 days Bank holiday a year
• Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
• Private Medical Insurance and Private Dental Insurance
• Life Assurance
• Employee Assistance Programme
• Seasonal Ticket Loans
• Child Care Vouchers

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants

• Administration support for the Medical Secretary team with their duties
• Liaising between Contact Centre and Medical Secretary team to support with administration alignment and communications between the two teams
• Supporting Medical Secretaries with transferring the practice of new Physicians joining Cleveland Clinic London – patient records, practice records.
• Serve as an administrative point of contact and act as a liaison between the patient and consultant.
• Supports the consultant and patient with queries relating to the patient treatment pathway
• Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others
• Correspond with patients via telephone, e-mail and letter
• Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
• Communicate effectively with other relevant hospital departments, professionals, etc to facilitate the patient journey
• Arrange and schedule meetings as required
• Using in-house electronic medical records system (EPIC); navigating the hospital database system to effectively and accurately obtain and review patient information
• Other duties as assigne