PREFERRED:

• Experience in the private dental sector
• Knowledge of dental nursing or clinical workflows - to aid being able to explain treatments to patients
• A background in luxury or high-end service environments
• Experience processing payments and cash handling
• GCSE or equivalent qualifications

JOB TITLE: DENTAL FRONT OF HOUSE (MATERNITY COVER – LIKELY FOR PERMANENT ROLE)

Location: Canary Wharf, London
Job Type: Temporary, Full-time (40 hours per week)
Expected Hours: Monday–Friday (8:30–5:30 or 9:30–6:30) + 1–2 Saturdays per month (8:30–6:00)
Pay: Dependent on experience
Start Date: August 2025 (sooner for the right candidate)
End Date: Late October / Early November 2026 (with potential to become permanent)
About Us Platinum Dental Care is an award-winning, independently owned private dental practice based in the heart of Canary Wharf, London. Our mission is to put patients and our team at the heart of everything we do. We pride ourselves on being professional, customer-centric, and supportive, and we’re looking for someone who shares our values and passion for delivering exceptional care.

Our work environment includes:

• A modern, welcoming setting
• Opportunities for personal and professional growth
• A fun, close-knit, and collaborative team

Why Join Us? Are you looking for a supportive team that listens to your ideas and values your growth? Whether you’re stepping into private dentistry for the first time or hoping to join a modern, dynamic practice, Platinum Dental Care could be the perfect fit.
About the Role We’re excited to offer a temporary maternity cover role starting August 2025 (with the possibility of an earlier start for the right candidate). This is a fantastic chance to join a supportive, award-winning practice and play a vital role in our front of house team. While this role is initially temporary, there is strong potential for it to become permanent based on performance and mutual fit and thereby opportunity for increased responsibilities.
You’ll be the first friendly face our patients see, so professionalism, warmth, and confidence are key.
We provide thorough training and ongoing support to help you settle in quickly and feel confident in your role. You’ll be fully included in our close-knit team, participating in daily activities, meetings, and social events because we believe every team member matters.

KEY RESPONSIBILITIES

• Provide a warm and professional welcome to all patients
• Manage bookings, emails, and calls using Software of Excellence (Exact)
• Process payments and carry out end-of-day cashing up
• Handle switchboard and multi-line call systems
• Support clinical team and contribute to the smooth running of the practice
• Deliver consistently 5-star customer service
• Handle sensitive information with care and professionalism

What We’re Looking For Essential:

• Previous experience as a dental receptionist using Software of Excellence (Exact)
• At least 2 years experience in a front of house/reception or customer service role
• Well-presented, polite, and articulate (fluent spoken and written English)
• Confident, calm under pressure, and able to multitask
• IT literate (Microsoft Word, Excel, Gmail)
• Able to work independently and as part of a team
• Comfortable working 1–2 Saturdays per month (with a day off in lieu)