The Patient Coordinator(dentist is preferred) is responsible for managing patient communication, appointments, treatment coordination, and overall patient experience at Magnum Clinic. This role ensures smooth scheduling, high conversion of treatment plans, and exceptional service from inquiry to post-treatment follow-up.

Key Responsibilities Patient Communication & Coordination

• Handle incoming calls, WhatsApp, and walk-in inquiries professionally
• Explain treatments, procedures, and basic pricing information
• Schedule and confirm appointments efficiently
• Coordinate between doctors and patients for treatment planning

Treatment Plan Presentation & Conversion

• Explain treatment plans clearly to patients
• Discuss payment options and insurance coverage
• Follow up with patients for pending treatments
• Convert consultations into booked procedures

Front Desk & Administrative Duties

• Manage patient records and documentation
• Ensure accurate data entry in clinic management software
• Coordinate with insurance companies for approvals
• Maintain smooth daily appointment flow

Patient Experience & Retention

• Ensure positive patient experience at every touchpoint
• Handle patient concerns and resolve complaints professionally
• Collect feedback and encourage Google reviews
• Maintain long-term patient relationships

Requirements

• Minimum 1–3 years experience in a dental or healthcare clinic
• Strong communication and interpersonal skills
• Fluent in English (Arabic is an advantage)
• Knowledge of dental procedures is preferred
• Experience with dental software / CRM is a plus
• Sales or treatment coordination experience is highly preferred
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