At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The Patient Care Coordinator serves as the initial point of contact with patients and the public on the Center’s behalf. Responsibilities include but are not limited to: welcoming all persons into the Center, makes patients and all visitors feel comfortable, anticipate and attend to the needs of our patients. This position includes answering telephone, routing incoming calls to appropriate party, scheduling patient appointments, collecting time of service payments and assisting in the insurance verification process.

JOB REQUIREMENTS

Education

• High School diploma or equivalent required

Work Experience

• 2+ years’ experience in a Customer Service role
• Experience with electronic medical records (EPIC)
• Medical Office experience preferred

Required Licenses/Certifications

• Basic Life Support (BLS) required at time of hire

Additional Knowledge, Skills and Abilities Required

• Ability to multi-task in a fast-paced environment
• Proficient in Microsoft Word and Excel, and type quickly; basic computer knowledge
• Ability to work independently with minimal supervision
• Exceptional written and verbal communication skills

Additional Knowledge, Skills, and Abilities Preferred

• EPIC experience
• Insurance Knowledge

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

RESPONSIBILITIES INCLUDE:

• Meet and greet:
• Ensure that incoming patients are welcomed to the Center in a warm and professional manner
• Check patients in for their appointments, securing the necessary paperwork and insurance documentation
• Answer patient’s questions; provide comfort zone for patients in preparation for visit
• Resolves most questions and problems and refers only the most complex issues to higher levels
• Serve as the Center facilitator:
• Communicate with the technical staff regarding patient flow, addressing needs and keeping patient informed
• Ensure that each patient leaves Center having had an effortless patient experience
• Assist in other areas of the office as time permits
• Billing, Insurance and Time of Service Collections:
• Know the amount the patient is to pay and collect money without adversely affecting customer service
• Know and understand patient payment options which include payment by cash, check, credit card
• Contact insurance companies to verify patient eligibility
• Communicate as needed with the Center Operations Manager regarding patient information and challenges concerning the collection of patient responsible amounts
• Manage physical environment:
• Ensure that front office and reception area are clean and tidy always
• Responsible for making sure the flow of the front office area is smooth
• Informs the Center Operations Manager if any issues arise
• Meet/exceed GoHealth customer service standards:
• Handle the patient arrival and registration with a friendly smile
• Manage the patient’s waiting period
• Handle the patient’s exit from the Center with kindness and professionalism