Patient Coordinator at Riccobene Associates Family Dentistry

Wilmington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Management Software, Insurance Verification, Customer Service, Communication Skills, Organization Skills, Multi-tasking, Attention to Detail, Ethical Conduct, Confidentiality, Independent Thinking, Teamwork, Computer Skills, Scheduling, Report Processing, Office Management, Time Management

Industry

Medical Practices

Description

Job Details Level: Experienced Job Location: Porters Neck - Wilmington, NC 28411 Position Type: Full-Time Education Level: High School Job Category: Admin - Clerical POSITION SUMMARY The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies. KEY COMPETENCIES Welcoming/greeting patients with a welcoming, professional and polished demeanor Checking-in patients to ensure they have all the necessary information in the patient management software Collecting co-payments Checking-out patients Running and processing applicable reports Monitor office emails Utilizing RevenueWell for confirmations, communication with patients, and insurance requests Insurance Verification and pre-authorizations Closing out and ensuring that registers are balanced daily Completing next day router preparation Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.) Scheduling patients, filling same-day or next-day schedule as needed Monitoring and responding to office voicemails Support Office Manager with EOD process Escalating issues to Office Manager Other duties and responsibilities as assigned. Qualifications Essential Requirements Must have previous dental office experience (6 months or more) Must be present by 7:45 AM as business hours of operations is 8-5 PM Flexibility to be accessible before and after hours based on business need Passing of satisfactory credit check HS Diploma or higher Customer Service experience Ability to work in fast paced work environment and under pressure Ability to balance registers Strong communication skills Must exhibit ethical conduct & confidentiality High attention to detail and accuracy Strong computer skills Outstanding organization skills Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities. Language and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Responsibilities

The Patient Coordinator is responsible for keeping the dental office on schedule, managing patient appointments, and ensuring the office is stocked with necessary supplies. They also handle patient check-ins and check-outs, collect payments, and assist with insurance verification.