Patient Coordinator/ Tech at Serene Health

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

25.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Coordination, EHR Management, Customer Service, Multitasking, Communication, Tech-Savvy, Medication Management, Appointment Scheduling, Insurance Verification, Clinical Support, Telehealth Assistance, Data Management, Patient Interaction, Treatment Preparation, Compliance, Problem Solving

Industry

Hospitals and Health Care

Description

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: This dual-role is designed for a detail-oriented, tech-savvy, and clinically minded individual who thrives in a fast-paced environment. The ideal candidate will support patients throughout their treatment journey by coordinating appointments, managing medication-related requests, and assisting the clinical team in delivering PrTMS (Personalized Repetitive Transcranial Magnetic Stimulation) services. This role requires both administrative excellence and hands-on patient interaction. Responsibilities: Greet and assist patients in person and over the phone with professionalism and empathy. Schedule new patient intakes, follow-up appointments, and psychiatry or therapy visits. Verify insurance eligibility and collect required documentation. Maintain accurate EHR records and patient communication logs. Serve as a liaison between patients and clinical providers. Support front desk operations and provide general administrative backup as needed. Confirm pharmacy information and verify insurance requirements. Track prior authorizations and communicate with pharmacies or insurers as needed. Assist providers with telehealth medication visits and patient follow-ups. Assist providers with setup and delivery of PrTMS treatments. Obtain qEEG brainwave assessments and manage secure data uploads. Prepare treatment rooms, complete equipment checks, and ensure patient safety and comfort. Track treatment outcomes and communicate progress to clinical leadership. Maintain compliance with internal and regulatory protocols. Performs other duties as assigned. Education and Experience: High school diploma or equivalent; associate degree or medical office experience preferred. Strong communication and customer service skills. Ability to multitask, prioritize, and work independently. Comfortable using EHRs, scheduling platforms, and basic clinical technology. Professional, calm, and reliable under pressure. Required Skills/Abilities: Experience in a medical or behavioral health office setting (Preferred). Experience as an MA, CMA, mental health coordinator, or technician (Preferred). Bilingual English/Spanish (Preferred). Physical Requirements: Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Pay range $23—$25 USD Benefits Our full-time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental, & Vision Benefits: We have various insurance options for you and your family. Short & Long-Term Disability Benefits: Protection when you need it most. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.

Responsibilities

The Patient Coordinator/Tech will support patients by coordinating appointments and managing medication-related requests while assisting the clinical team with PrTMS services. This role combines administrative tasks with direct patient interaction to ensure a smooth treatment journey.