We are looking for a Patient/Treatment Coordinator to join our team. This is an excellent opportunity to start a career with Tooth Club, with the potential to learn new skills and with hope to develop into a long and successful career within our company.
We are one of the top Diamond providers of Invisalign in the UK. Our practices are modern and fully private, as well CQC compliant. This underpins the high standards we set ourselves.
We are welcoming applications from individuals with previous experience in a customer sales or treatment coordinating role.
Full time including every Saturday

YOUR SKILLS AND EXPERIENCE

· Ability to keep calm and professional in a fast-paced environment
· Excellent communication skills, both written and oral
· Confident in conversation to build relationships and overcome objections
· Ability to perform in a service-focused environment
· Personable, highly motivated, friendly, flexible, reliable and organised
· Fully computer literate and competent using CRM software

• Follow the company’s new patient journey, ensuring a consistent experience for all new patients and leads.
• Handle all leads according to the designated pathway, ensuring all information is captured and recorded as required.
• Conduct Telephone Consultations/Callbacks with new patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting.
• Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly.
• Completing all trackers and paperwork as required from Telephone Consultations and from Dental Consultations, and ensuring designated follow up process is adhered too.
• Follow up individual patient lists with the aim of converting patients and generating revenue.
• Reporting to line managers and senior management in regard to performance against listed KPIs and targets.
• Handle payments to the practice by card, finance and BACS transfer.
• Keep records of financial transactions for patient treatment plans.
• Work with the management team keeping up to date with new patient pathways and implementing updated patient journeys.
• Make future appointments as required, including follow up calls reviewing treatment plans.