Key Responsibilities:

• Supervise day-today activities of the Clinic and improve the process capability.
• Executes all operational processes in line with the Operations Manager and monitors effectiveness.
• Handle enquiries, payments and provide a high level of support and information to patients/guests.
• Establish communication with the patient and their attendants and get feedback about clinics visits, stay, and patient care and maintain a record of the same for evaluation.
• Work towards achieving the best when it comes to the number of visits in the clinic.
• Take extra care of any VIP patient and keep the Branch Manager updated.
• Build and promote the image of the facility.
• Act as a coordinator between patient, doctor, and administration department.
• Explain services available and need for the proper use of it.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks HOD’s assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Requirements:

• Suitable Graduation Degree
• Master Degree in Hospital Management (preferred)
• Minimum 2 years of experience in a similar field in UAE
• Should be able to speak Tagalog
• Adequate knowledge of computer applications (i.e. word, excel, etc.)
• Excellent communication skills, both written and verbal
• Deal with complaints confidently & in professional manner
• Excellent interpersonal skills
• Ability to organize and prioritize
• Good time management skills
• Maintain good appearance and proper demeanor at work
• Safety conscious, motivated, able to manage pressure, takes initiative
• Displays integrity and honesty
• Is service oriented and customer focused
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