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Patient Coordinator (West End Offices) at Virginia Physicians For Women
Richmond, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Work Ethic, Multitasking, Patient Admission, Check Out, Financial Policies Communication, Payment Plan Arrangement, Copayment Collection, Balance Collection, Insurance Coordination, Appointment Scheduling, Front Desk Coverage, Judgment, Time Management, Problem Solving, Patient Relations

Industry

Medical Practices

Description
Description Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our West End locations (this includes Henrico Doctors, St. Mary's and West Creek offices). We are looking for someone who possesses excellent customer service skills, strong work ethic and the ability to multitask in a high-volume environment. Requirements Essential Functions: Complete all functions of patient admission and check out Understand and communicate the financial policies of VPFW Explaining payment plan arrangements with patients Collecting copayments and balances Manage and resolve patient payment concerns or questions Collect and coordinate patient insurance policies Schedule appointments to accommodate physicians across multiple offices Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management Regular and predictable attendance Knowledge Skills and Abilities: Ability to establish and maintain long-term patient relationships Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs Education and Experience: Previous customer service experience. Prior medical office experience preferred. High School diploma or equivalent.
Responsibilities
The role involves completing all aspects of patient admission and checkout processes, including explaining financial policies, arranging payment plans, collecting payments, and managing patient payment concerns across multiple office locations. This position also requires scheduling appointments and providing necessary front desk coverage as directed by management.