Patient Coordinator (ZR_28945_JOB) at BruntWork

, Biliran, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Scheduling, Patient Intake, Insurance Support, Care Coordination, Administrative Support, Tech Savvy, Empathy, Organizational Skills, Multitasking, Attention to Detail, Verbal Communication, Written Communication, Customer Service, Independent Work, Team Collaboration

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday 8 am to 5 pm EST Client Timezone: Eastern Standard Time Job Summary Seeking a highly motivated, empathetic, and organized Patient Coordinator to join our team. This full-time, remote position is the first point of contact for our patients and plays a crucial role in delivering our commitment to service excellence. The ideal candidate will be a proactive problem-solver with outstanding communication skills, dedicated to ensuring a seamless and supportive experience for every patient. Core Responsibilities Patient Communication: Serve as the primary point of contact for patients via phone, email, and secure patient portals. Answer patient inquiries with empathy and professionalism. Scheduling: Manage all aspects of patient scheduling, including booking new patient consultations, follow-up appointments, and procedures. Handle rescheduling and cancellations efficiently. Patient Intake: Register new patients, collecting and verifying all necessary demographic and insurance information. Ensure all digital patient records are accurate and up-to-date in our EMR (Electronic Medical Record) system. Insurance & Billing Support: Assist patients with questions regarding their insurance coverage, co-pays, and billing. Verify insurance eligibility and benefits prior to appointments. Care Coordination: Facilitate communication between patients and our clinical team (doctors, nurses, and medical assistants), ensuring patient messages are relayed accurately and triaged appropriately. Administrative Support: Manage patient referrals, request medical records, and provide patients with necessary pre-appointment instructions and reminders. Tech & Telehealth: Confidently navigate our EMR, scheduling software, and telehealth platforms. Assist patients with basic technical support for accessing our patient portal or virtual appointments. Skills and Qualifications Required: High school diploma or equivalent. 2+ years of experience in a patient-facing role, such as a patient service representative, medical receptionist, or patient coordinator, preferably in a clinic or hospital setting. Must have a private, quiet, and distraction-free home office space that is HIPAA-compliant. Must have a reliable, high-speed internet connection. Excellent verbal and written communication skills with a strong emphasis on empathy and customer service. Strong organizational and multitasking skills with high attention to detail. Tech-savvy with proficiency in using EMR/EHR systems, scheduling software, and standard office applications (e.g., Microsoft Office, Google Workspace). Ability to work independently, manage time effectively, and be a reliable member of a remote team. Excellent English skills and ability to be understood clearly and friendly outgoing personality Preferred (Not Required): Associate's or Bachelor's degree in Healthcare Administration or a related field. Experience in a remote healthcare or telehealth role. Independent Contractor Perks HMO Coverage for eligible locations Permanent work-from-home Immediate hiring ZR_28945_JOB

Responsibilities

The Patient Coordinator serves as the primary point of contact for patients, managing communication and scheduling. They ensure a seamless experience by coordinating care and providing administrative support.